Shipping & Delivery
Thank you for choosing Remote Projects! Here is the shipping information for our products:
We offer Free Shipping on all orders over $149 within Australia, from Hobart to Coober Pedy and everywhere in between!
All orders are shipped from our warehouse in Ballina, NSW, 2478. All orders placed before 11am AEST time are usually dispatched same day.
We send most domestic orders with Australia Post or Fastway, whichever is quickest and most affordable depending on your location.
| Shipping Option | Price | Transit Time | Conditions |
|---|---|---|---|
| AUSTRALIA | |||
| FREE Standard Shipping | FREE | 3-7 business days | Orders over $149 (Excludes Swags) |
| Standard Shipping | $15 AUD | 3-7 business days | Orders under $149 (Excludes Swags) |
| Express Shipping | $20.00 AUD | 1-5 business days | |
| Australia Swags | $40.00 AUD | 3-7 business days | Flat Rate |
| NEW ZEALAND | |||
| New Zealand (Aus Post) | $20.00 AUD | 6-27 business days | |
| New Zealand DHL Express | $30.00 AUD | 1-3 business days | |
| INTERNATIONAL | |||
| Standard International | $39 AUD | 6-27 business days | Orders under $350 |
| International Shipping DHL Express | $59.00 AUD | Varies | Orders 0kg–10kg |
| International (Swags) | $100.00 AUD | Varies |
Please note: Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
Customs/Import Duties & Taxes
International orders may attract customs charges and import taxes. All international customers are responsible for any customs charges or taxes within their own country. Remote Projects is legally required to declare the full dollar value paid on international shipments and must include an invoice for customs should they require it. For further information, we recommend contacting your local customs office.
Changes to your order
If you have made a mistake or would like to make any changes to your order, please email service@remoteprojects.com.au as soon as possible, so that we can amend your order prior to sending it.
Processing and delivery times
All orders placed before 1pm AEST time are dispatched same day. Orders placed after 1pm AEST will be dispatched the following business day. Once your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at service@remoteprojects.com.au. Deliveries are sent during business hours Monday to Friday. Purchases made on weekends and public holidays will be processed the next business day.
Our team are here to help - reach out if you have any questions.