RETURNS POLICY

Full-priced items may be returned for a refund, exchange or credit note. Please request your return within twenty-one (21) days of delivery.

Returned items must be unused and in their original condition, with tags still attached. This does not prevent customers from reasonably inspecting an item where permitted by applicable consumer law.

Return shipping is the customer’s responsibility unless Free Returns & Package Protection was selected at checkout, the item is faulty, damaged or incorrect, or return shipping is otherwise required to be covered under applicable consumer law.

We recommend using a tracked shipping service, as Remote Projects is not responsible for change-of-mind returns lost in transit.

Gift cards cannot be returned and are valid for a minimum of three (3) years from the date of issue.

This returns policy is in addition to your rights under applicable consumer law.

HOW TO PROCESS A RETURN OR EXCHANGE

For Australian orders, please begin your return through our returns portal HERE.

For international orders, or if you are unable to process your return through the portal, please email service@remoteprojects.com.au with your order number and the item you would like to return. Our team will provide the return address and instructions.

Once your return has been approved, please send the item within fourteen (14) days. International customers are responsible for arranging and paying for return postage unless otherwise required by applicable consumer law.

EU AND UK RIGHT TO CANCEL

Eligible customers in the European Union and United Kingdom may cancel an online purchase without providing a reason by notifying us within fourteen (14) days of delivery.

After notifying us, the item must be returned within fourteen (14) days. Customers are responsible for return postage unless the item is faulty, damaged or incorrect, or we have agreed to cover the return shipping.

Eligible refunds will include the amount paid for the returned item and the cost of our least expensive standard delivery option. Additional express or premium delivery charges are non-refundable.

Until our dedicated online withdrawal function is available, please email service@remoteprojects.com.au with your name, email address and order number to notify us that you wish to cancel your order.

FREE RETURNS & PACKAGE PROTECTION

Free Returns & Package Protection may be offered on eligible orders at checkout.

• When selected, your return shipping label is covered and your order is protected against loss, theft or damage in transit, subject to the applicable coverage terms.
• Free Returns & Package Protection cannot be added to or removed from an order after it has been placed.
• If Free Returns & Package Protection is not offered or selected, you will be responsible for arranging and paying for change-of-mind return postage.
• Free Returns & Package Protection is an additional service and does not limit your rights under applicable consumer law.

Please allow up to five (5) business days for your return to be processed once it has been received.

Once your return has been approved, you will receive a confirmation email. If your return does not meet the requirements of this policy, our customer care team will contact you.

REFUNDS

Approved refunds will be credited to the original payment method.

Original delivery charges are non-refundable for voluntary change-of-mind returns, except where a refund is required under applicable consumer law.

If you used a gift card to make your purchase, the applicable amount will be refunded to the gift card or issued as store credit.

Sale items may be returned for store credit only under our voluntary change-of-mind policy. This does not limit any right to receive a refund for a faulty, damaged or incorrectly supplied item, or under applicable statutory cancellation rights.

Afterpay purchases will be refunded through Afterpay. If only part of an order is returned, Afterpay will automatically update your payment plan.